Category:

Employee

Number of Position:

50

Qualification :

Bachelors Degree,Diploma Ceritificate

Job Description:

Germany-Speaking Customer Service Executive (Minimum B2 Level)

Key Responsibilities for the Role:
• Customer Assistance: Providing assistance and support to customers via various communication channels such as phone calls, emails, chats, and ticketing systems.
• Issue Resolution: Resolving customer queries, concerns, and issues efficiently and effectively to ensure customer satisfaction.
• Product/Service Knowledge: Having in-depth knowledge about the products or services offered by the company to effectively address customer inquiries and provide accurate information.
• Communication Skills: Demonstrating excellent communication skills to interact with customers professionally, empathetically, and courteously.
• Technical Proficiency: Utilizing relevant software and tools effectively to access customer information, record interactions, and navigate systems to assist customers.
• Adherence to Policies and Procedures: Following company policies and procedures while handling customer interactions, ensuring compliance with regulations and standards.
• Upselling/Cross-selling: Identifying opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
• Quality Assurance: Maintaining quality standards in interactions with customers, ensuring accuracy, professionalism, and adherence to service level agreements.
• Team Collaboration: Collaborating with team members and supervisors to share knowledge, address challenges, and improve overall performance.
• Continuous Learning: Staying updated with product/service information, company policies, and industry trends through training sessions and self-learning initiatives.

Desirable Skills & Qualifications: 
• Minimum of a Diploma or equivalent training.
• At least 6 months in customer service experience preferred. 
• Strong listening and communication skills.
• Previous call center experience is required or at least 1yearexperience in a similar role.
• Preferably residing along company designated drop zones.
• Aligned with our company values and enact them both in your personal and professional life.
• Effective English written and communication skills.
• Computer proficiency in MS Office, G-docs, and call center equipment/software programs.
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment, communicating effectively with both colleagues and clients and following verbal and written instructions.