Trainer
Nakama isdedicated to providing exceptional training and development opportunities forits employees. We specialize in delivering comprehensive training programstailored to the needs of our workforce, ensuring they are equipped with theskills and knowledge necessary for success in their roles.
The Trainerwill play a vital role in supporting the training team in deliveringhigh-quality training programs to our employees, contributing to theirprofessional growth and development.
Responsibilities
- Assisting in Training Development: Collaborating with training managers and other departments to develop training materials, including presentations, manuals, and simulations.
- Conducting Training Sessions: Facilitating training sessions for new hires and existing agents on various topics such as product knowledge, customer service skills, and company policies.
- Providing Onboarding Support: Assisting with the onboarding process for new agents, including providing information about company culture, policies, and procedures as well support agents during OJT period until they’re cleared to be on the production floor.
- Designing training curriculum for in person training and digitization of the training content for the Learning management system.
- Monitoring Trainee Progress: Tracking trainee progress and performance during training sessions, providing feedback, and addressing any issues or concerns.
- Administering Assessments: Administering quizzes, tests, or assessments to evaluate trainee comprehension and skill mastery.
- Offering One-on-One Coaching: Providing one-on-one coaching and support to trainees who require additional assistance or have specific learning needs.
- Updating Training Materials: Reviewing and updating training materials regularly to ensure they remain current and relevant.
- Assisting with Training Logistics: Helping to coordinate training schedules, locations, and resources, and ensuring that training sessions run smoothly.
- Collecting Feedback: Soliciting feedback from trainees about the training program and materials and using this feedback to make improvements.
- Supporting Continuous Learning: Driving a culture of continuous professional development
- Through encouraging and facilitating ongoing learning and development opportunities for agents beyond initial training, such as refresher courses or skill-building workshops.
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.
Skills & Qualifications:
- Have thorough understanding of learning and development principles and practices.
- Proven work experience as a L&D assistant, Training facilitator, or similar role
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- Previous experience in managing a Learning Management System
- Bachelor’s degree in education, Human Resources Management, organization psychology, Business Management, or a related field.
- Trainer of Trainer certification from a recognized institution will be an added advantage.
